Buyers

How do I find out the delivery policy of vendors?

The shipping and delivery policies of each vendor are shown on the product page and also on the vendor's market shop. We would encourage you to read these prior to ordering from the vendor. If you have any questions, please contact the vendor via email prior to ordering.

How do I find out the returns & replacement policy of vendors?

The returns policy of each vendor is shown on the product page and also on the vendor's market shop. We would encourage you to read it prior to ordering from the vendor. If you have any questions, please contact the vendor via email prior to ordering.

You can also contact the Be Super Today customer service team at connect@besuper.today if you are unable to get a response from a vendor. 

Vendors

Why partner with us?

Our Mission statement is to help charities and social organisations become successful in the world of enterprise. We aim to showcase not only the products that you have to offer but all the beautiful stories and wonderful causes you stand for. We aim to highlight and promote all our partners no matter how big or small they are and for certain charities this could prove to be a game changer. We believe this focus on making our vendors more successful sets us apart and we would love to welcome you in our family.

What is the criteria to join and start selling?

Only charities, social enterprises or businesses that agree to donate a portion of their sales proceeds to charity are allowed to sell on our marketplace. All we ask of you is to follow the values and standards set by yourselves whilst running your charity/enterprise and apply the same to besuper.today. You will find that none of the rules in the small print are above and beyond basic expectations from a partner institution.

I only sell products in shops and have no expertise on loading products online. Can you help?

The website has been designed with simplicity in mind. We understand not every business has an online presence which is why we have put a guide in place with detailed screenshots to help you at every step. We can even bulk upload the products for you if you require.

Are there any guidelines for product images?

We would recommend product snaps be taken professionally as you will be competing for attention of buyers against products marketed not just by vendors on the marketplace but the wider market as well. We generally recommend images to be taken with a white background and an image size no greater than 1Mb. This ensures a uniform user experience for the buyer and cuts down on page download times.

What are the charges/commission rates?

Our pricing is one of the most competitive amongst online market places. Moreover, our aim is to ensure an inclusive growth story for the betterment of all vendors. For specific details of the commission rates please email connect@besuper.today.

How can I sign up?

This is very straightforward. Please email us on connect@besuper.today providing a bit of information about yourself and what you would like to sell. If you have a current website with the products, then please send us a link to it. We will get back in touch if we think your products will make a good fit with our marketplace and provide you with further details on how to sign up. There are no setup charges at the moment.

I have more questions, whom should I speak to/how can I get in touch to find out more details?

We are extremely keen on hearing from you regarding any feedback or questions you may have. We want to ensure your experience with us remains as one you will highly speak of and we will endeavour to provide you the answers or solutions as soon as possible. Please contact us on connect@besuper.today